Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Himiway Zebra combines the new 48V 20AH Samsung/LG battery technology with a 5000mAh single cell capacity in a smaller size but larger diversity. Compared with 3500mAh cells made of nickel, cobalt and manganese, this 960Wh battery efficiently improves the range, stability and safety of Himiway bikes. A single charge can last up to 60 miles on pure electric power and over 80+ miles with pedal-assist. The battery will maintain 80% capacity after 1000 charges.
Please note: There are safety risks in modifying e-bikes and replacing battery chargers. It is recommended that you do not do so, or operate under the guidance of professional personnel.
All Himiway Bikes are covered under our 2-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects.
(All free accessories are not covered by warranty service)
The warranty is registered automatically when the initial purchaser orders and receives the product from our online shop and applies to the initial purchaser only.
As for warranty transfer, the e-bike transferee can only benefit from the warranty when both of these conditions are met:
This warranty includes a replacement frame only. Labor charges associated with transferring parts to replacement frames are not included. An authorized Himiway service representative will determine if the frame meets the replacement standard.
Himiway reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at Himiway’s discretion.
Frame issues excluded from this warranty include but are not limited to:
Batteries:
Himiway batteries are covered by a 2-year prorated warranty.
During the first 2 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date.
No cash reimbursement will be made.
Batteries can be assessed and found defective directly by Himiway only.
This Limited Warranty does not cover:
In addition, with respect to the battery, this Limited Warranty does not cover defects or damage resulting from following actions or situations:
Parts & Components:
Original Himiway parts and components are covered by a 2-year limited warranty. (If more than 15 days have passed since the date of receipt of the bike, the replacement of parts within the warranty period will require shipping costs.)
This Limited Warranty does not cover:
1. Warranty Claims
All claims to this warranty must be made through Himiway and submitted to customers@himiwaybike.com.
Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request.
Before making a warranty claim, you are encouraged to contact Himiway via customers@himiwaybike.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 2 years of initial purchase will be processed through Himiway.
A deposit is required to replace the LCD display, motor, controller, and/or battery, which will be refunded in full upon receiving, by Himiway, the parts that need to be replaced.
Himiway will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.
Attention: Himiway will offer free components and replacement parts (while shipping fees are not included), and any installation fees will not be covered by Himiway without the after-sales team’s authorization.
2. Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact customers@himiwaybike.com and provide us with photo or video proof.
No free accessories are eligible for replacement or compensation if they are scratched during transportation.
NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.
For offline bicycle store repair services like Velotooler, Himiway will only provide free replacement parts. We do not reimburse any labor costs incurred by the repair service.
There is a lot to learn when it comes to electric bikes. What to get, how do they work, etc. To help answer some common questions, visit our electric bike frequently asked questions page!
Sign up to hear from us about special deals, sales, and events.
We love to hear from our customers, so please feel free to visit during normal business hours or send us a message.
Open today | 11:00 am – 05:00 pm |
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.